JOB SUMMARY

The Housing Assistance Coordinator provides housing counseling to low and moderate income renter and homeless households; processes applications, assesses and verifies eligibility, administers client assistance funds, and serves as a contact to community partners, including promoting awareness about N2N programs and services within the Northern Colorado community.

Neighbor to Neighbor (N2N) has been a nonprofit organization focused on housing access and opportunity for residents of Larimer County for over 50 years. N2N provides a positive and appreciative environment for dedicated and supportive staff to innovate, produce, and collaborate with community partners and empower clients. Staff members should believe in and adhere to N2N’s values of: Compassion, Empowerment, Innovation, Collaboration, Professionalism, Passion, Diversity, and Excellence.

REPORTS TO:

COVID Program Supervisor

DURATION:

40 hours per week. Continuation of the position will be reevaluated depending on community need and funding availability. This position is designed to be remote (work from home). Office time can be arranged if needed.

BENEFITS AND PAY:

Medical, dental and life insurance is available for all permanent employees after 60 days of employment. Full time employees get 10 paid holidays and 22 days Personal Time Off (PTO). PTO is accrued each pay period. After 60 days of employment, employees are eligible for 2 additional floating paid holidays. Starting pay for this position is $20.50-$21.50 per hour (depending on experience).

KEY JOB RESPONSIBILITIES

Counseling
  • Provide rental counseling, including budgeting, homelessness prevention assistance and
    landlord/tenant counseling to low and moderate income households
  • Assess client needs and barriers to stabilize housing
  • Provide clients with appropriate information and referrals to community resources
  • Ensure that all clients have basic understanding of program specifics including eligibility
    standards and that signed documentation is implemented and kept in client file
  • Provide screening and referral for all Neighbor to Neighbor programs
  • Advocate with agencies, landlords and organizations working with clients
  • Maintain a high level of confidentiality when working with clients
  • Document client interaction in the Neighborly database system
  • Positively represents N2N in the community and assures excellent client and partner
    relations, rapport, and reputation
  • Maintains caseload of 25-30 clients/week and approves an average of 35 files per month
  • Submits files to QC review with infrequent and insignificant errors, exemplifies attention
    to detail in files
  • Maintains excellent organization; contacts clients within timely manner and
    demonstrates appropriate prioritization
Program Administration
  • Assess eligibility for rent assistance, provide documentation, distribute and administer funds
  • Maintain required documentation for rent assistance funding sources
  • Keep records in Microsoft Excel, Salesforce, Quickbooks, and distribute checks for financial
    assistance programs
  • Serve as a community contact representing N2N with all entities related to the Renter Program
  • Exemplifies exceptional attention to detail in files, makes infrequent and insignificant errors
  • Maintains excellent organization; contacts clients within timely manner and demonstrates
    appropriate prioritization
  • Assist Program Manager with reporting and grant compliance
  • Provide documentation of client stories for marketing purposes

Other

  • Participate in Neighbor to Neighbor Team meetings
  • Attend virtual community networking meetings when necessary
  • Other duties as may be assigned by N2N management

QUALIFICATIONS

  • 2 years of related experience providing services to clients
  • Proficiency in both English and Spanish preferred
  • Demonstrated counseling skills, primarily the ability to understand and empathize with others
  • Excellent communication skills, both verbally and in writing
  • Knowledge of local resources or willingness to learn resources to make referrals
  • Experience working with low-income populations
  • Good organizational and problem-solving skills

To apply, please email your resume and cover letter to Rachel Williams at rwilliams@n2n.org.